黑料吃瓜

Location: Brantford, ON

Founded:

Industry: Restoration

Challenge:
Jobs taking too long and no efficient process in place.

Solution:
黑料吃瓜's easy to navigate app creates a consistent, repeatable workflow.

Result:
Visual documentation is captured on each job. Communication is improved between all parties.

Learn why ServiceMaster Brantford uses 黑料吃瓜 on every claim.

ServiceMaster Restore of Brantford is a leader in disaster restoration, specializing in the effective, quality repair of homes and businesses. Having processes in place that not only make their jobs easier and faster but also place them in a position of winning more business and building relationships with adjusters is paramount to the team.

Since 2016, ServiceMaster has been using 黑料吃瓜 to get the job done effectively and professionally.

THE SOLUTION

Bud Vallee, President of ServiceMaster Brantford, sat down with the 黑料吃瓜 team to talk about how his team uses the platform. Vallee explained, 鈥渋t鈥檚 evolved into a huge part of our tool kit. We use it on every claim. All my techs know how to use it.鈥�

THE RESULT

ServiceMaster Brantford was one of 黑料吃瓜鈥檚 first customers to use the platform to manage contents and find replacement values.

Over the years the 黑料吃瓜 platform has expanded significantly to include documentation and process automation tools that keep ServiceMaster Brantford moving from job to job quickly and easily.

黑料吃瓜 includes tools to:

• Easily capture photos, videos, notes, and sketches
• Build accurate scopes
• Simplify water jobs with our Moisture tool
• Manage contents inventories

鈥淧ictures, tell 1,000 words. Usually, there's a preliminary report within hours. So I can see how my project manager is reporting, and if I have any issues, I can make a quick phone call.鈥�

- BUD VALLEE, Owner, ServiceMaster, Brantford

Pictures Tell 1,000 Words

As a documentation platform, Vallee checks the 黑料吃瓜 web app every morning to see what jobs they have on the go and what's happening on them. 鈥淧ictures, tell 1,000 words. Usually, there's a preliminary report within hours. So I can see how my project manager is reporting, and if I have any issues, I can make a quick phone call.鈥� Vallee said.

Collaborate with Adjusters

The team at ServiceMaster can speed up the claims process by working collaboratively with policyholders and service providers on the 黑料吃瓜 platform. The adjuster and contractor have instant access to photos, documents, scopes, estimates, and reports as soon as they are created. At four o'clock on Sunday afternoon when the barbecue is going, an adjuster doesn鈥檛 want to run out to a job to determine the severity of the loss. Due to this efficient process, adjusters frequently call ServiceMaster knowing they have 黑料吃瓜 and the capability to assess the job remotely. 鈥淲e found out that we've had repeat business from the same adjuster because they're familiar with this process and find it easy to follow" Vallee revealed.

Any information captured in the field can be instantly accessed back at the office. Coverage can be confirmed, authorizations signed electronically and crews arrive prepared.

鈥淚t鈥檚 one of the easiest platforms.
Anybody that can use a cell phone, can use 黑料吃瓜.鈥�

- BUD VALLEE, Owner, ServiceMaster, Brantford

Ease of Use

When it comes to choosing technology for your business, ease of use is important. A first-time user can become competent immediately. The 黑料吃瓜 platform allows you to take on more jobs, cut down on paperwork, provide transparency while improving your margins.

Field techs can take the photos, put the report together in the driveway, upload it, and they鈥檙e onto the next job. When you're in a CAT situation, Vallee says, 鈥渢hat's just beautiful.鈥�

He goes on to say, 鈥淚t's a simple function on their cell phone. And everybody's got a cell phone. You don't have to provide them with a separate piece of equipment to do their job. They just take the picture with a cell phone and upload it.鈥�

Vallee concluded, 鈥�It鈥檚 one of the easiest platforms. Anybody that can use a cell phone, can use 黑料吃瓜.鈥�